Contact us here
carro de compra


How can I contact the customer service department?

Puedes contactar con nosotros vía:

• Chat:
De lunes a jueves de 10:00h a 18:00h y viernes de 10:00h a 14.30h.

• Form:

• Telephone:
De lunes a jueves de 10:00h a 18:00h y viernes de 10:00h a 14.30h.

• Social networking:
Facebook: ulanka
Instagram: ulanka_official
Twitter: ulanka


How you can buy in

Buying at is very easy. You only have to follow these steps:

  1. In the menu, select the category (woman, man, brands, and outlet) and the subcategory that you are interested.
  2. Look at the shoes and complements; choose the one that you want. With a click, you come in the index card of the different kinds of products. Here we explain you the composition, availability of the size, different colours of the same model and much more…
  3. You could choose the colour and the size and put it into your basket the product that you have liked. After that, you can buy more things or continue with the purchase which is already done.
  4. If you deal with your delivery, you have to go to your basket (which will be placed in the top of the page, on the right) and finish with your order.
  5. The following step is to fulfil the personal details. You can registered in the web or by “quickly purchase” without the necessity of to be registered.
    In the case that you were not registered before and you were already user of, you only have to write the email and password.
  6. You should be sure that the personal details are correct.
  7. You must select a kind of payment; with the credit card; Visa or MasterCard or in your Paypal´s account.
  8. Confirm the delivery and pay it.
  9. The last step; go to your email to see the confirmation of your delivery and the following code. For every delivery, you should check your email.

*If any of our products has an IT mistake in the price (wrong price or price equal to 0 euros), we won’t serve the product with the consequent refund of the total amount purchased.
*Ulanka reserves the right to return a specific model requested and its amount in case that we run out of stock or if the product is not in perfect conditions.

Which countries could buy in ulanka?

You can buy from every place of the world but we only make deliveries to some countries: Austria, Germany, Belgium, Estonia, France, Netherland, Ireland, Italy, Luxembourg, Poland, Portugal and United Kingdom.

Are the online prices and the usual Ulanka store prices the same?

Yes, they are always the same. If there is any difference between the prices on the website and those on the labels of the items, the right price will always be the one indicated on the labels.

Sometimes we offer occasional promotions in stores, so you will only be able to find the promotional price at these stores. The same goes for exclusive online promotions: you will only find the promotional price only on the website.

The VAT is included in the price?

Yes every price of the web has a 21% VAT.

If you spend so much time making the order; could you lose the delivery?

The product won’t be yours until you don’t complete the order.

The products which are in the basket don’t be reserved. We recommend you, if you are interested in one product and it is in your wish list; don’t spend so much time to finish with the payment. It is possible that in that time the product hasn’t more stock.

I want a product, but there is no stock in my size; what can I do?

If you are interested in a product but they don’t appear in your size, you have two options:

  1. Activate the option; "let me know when the size was available" which appear in the low part of the index card of the product.
  2. You can contact us, we help you to find the stock in your size.
Can you add or rid of the products when you have finished your order?

No. The process is activated and there is managed in the moment that you finish your purchase. After that, if you want to return or exchange something, we don’t give you any problems to do it. (Go to > exchange and refunds).

Can you do the orders by telephone?

Yes. You can phone us and made your order in the telephone (0034) 963 491 033 (Go to > Contact)


How you can pay your online purchases?

You have two options:

  • Credit Card: We accept credit and debit Visa, Visa Electron and MasterCard. The payment is made through the payment gateway Servired, which is 100% safe.
  • PayPal: You can choose this option as a method of payment; you just will have to fill in the information of your PayPal account. If you do not have a PayPal account, you have the chance to create it before finishing your order.
When the bank take off the money in your bank account?

When the bank allows the payment, we send you an email with the confirmation of the purchase and the money with draws of your account.

Why your credit card could be refused?

Your credit card could be refused because of:

  1. Could be expired. Please, check that the credit card doesn´t exceed the date of validity.
  2. Could be that your achieve the limit of your credit card.(Contact with your bank)
  3. Could be that your write bad some details.


How much do I pay for delivery service?

Austria, Germany, Belgium, Estonia, France, Netherland, Ireland, Italy, Luxembourg, Poland, Portugal and United Kingdom: Home Delivery - 9.95€.

Spain: Home delivery - 3.95€ / FREE (Orders over 45€)

Spain: Pick-up in store - FREE

Spain: Drop point - 3.95€

Can the delivery country/region be different from the purchase country/region?

Actually, you can buy from any place, but we only make deliveries to the following countries:

Austria, Germany, Belgium, Estonia, France, Netherland, Ireland, Italy, Luxembourg, Poland, Portugal and United Kingdom.

I want to give a different address that I have in my account. Can I do it?

Sure, if your go in your account/personal area, in the paragraph "My address" you can always add a new address. Furthermore, we have the option to erase the address which is already created.

How long will my order take to arrive?

Delivery times is between 3-5 working days approximately.

*In Sales and Promotion period, the delivery period can extend until 10 working days approximately.

If you place an order with multiple items, the shipping company may send them on different dates since the products are often sent from different warehouses.

Where can I track my order?

You can do it using your email account.

We will send you an email with tracking information as soon as your order leaves our warehouse.

It is very important that you write your email address correctly to be able to track your order.

Which shipping company makes the delivery?

Orders to Spain and Portugal are shipped by Correos or Correos Express. International orders are shipped by SEUR.

What happens if my package arrives and I am not at home?

Spain: The shipping company will make 2 delivery attempts at the address you provided. If you are not there after the second attempt, they will leave the order at the closest post office to the address you provided.

Other countries: Please contact us. (View > contact)

If I have my order shipped to the store, how do I get my package?

You can request your order from the store staff, by showing them the purchase confirmation email with the order number.


How can I make an exchange or return?

To refund the product, it is essential that you have the invoice number and the code of return.

This information you will find it in the email of confirmation when you make your order. Furthermore, in your private area in the web.

If you are in Spain, you can refund the product in any ulanka store, there you can change it or we can refund your money back.

If you are in other country of Europe can make the return of the product by postal mail in the following address:

  • Grupo Yorga
  • C/Charles Robert Darwin, 34-36
  • 46980 Paterna (Valencia) SPAIN
How long do I have to make an exchange or return?

All returns or exchanges must be made within 30 days of the e-mail confirming shipment. reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.

What requirements do you have to do to return the product?

To return an item, you must make sure that the order meets the following requirements:

  1. 1. The product must not have been used.
  2. 2. To return a bag it is essential that the security seal has not been damaged.
  3. 3. It must be returned in the same condition in which it was sent. If you do not have the original packaging, you must replace it with one of similar size and capacity.
  4. 4. It must be delivered to our headquarters or our stores within 30 days.
  5. 5. Refunds are always made using the same payment method.

When will I receive the refund for my return?

You will receive the refund in the same payment method used for the purchase within approximately 10-14 days, depending on your bank.

If you paid the shipping costs, these costs will not be refunded.

Remember that we will use the same method of payment which you used in the original transaction. You will not incur any expenses related to the refund.


Can you cancelled your order if you don’t want to get it?

You could cancel your order as long as it hasn’t been sent yet. You only have to get in touch with us by the telephone  (+34)963491033. If it has already sent, we cannot  do the cancellation, but you could return it, when you received it.

Could ulanka cancel your order?

Yes  they could. Ulanka will cancel your order  as long as the product used up, when it detects any problem with the payment or if we have a problem with the delivery address. The most frequent is that we don’t have your size in the moment of your purchase.

If your order (or a part of it) is cancelled, we make you the refund in the same account that you use in the moment of the purchase.

Remember that the refund always depend from the bank or from PayPal. The process will need some days, depending of the communication between the banks.

Furthermore, if there is a typographical mistake (price, size…), in the web, the order will be cancelled, but we will inform you about the incidence.

My Account

How I should registered in

To be registered in give you a lot of advantages:

  1. Save some time in the future purchases.
  2. To know the status of the order when you want.
  3. Watch all the purchases that you do

If you are not registered yet, you can register here.

If you want to buy online, should you be registered?

It is no necessary to be registered, but we advise you to do it in the way that you make your orders easier and quickly. The process to register is easy and free!

If you are registered, it won’t be necessary that you write again your personal details , the delivery address and the invoice purchase each time that you do an online order.

When you do the delivery, it will be sent to the address that you do when you be registered, unless you give us another address.

Furthermore, you can see our web, add some articles in your purchase bag, or if you prefer you can make the delivery later. We save the articles which were in your basket, in the way that you don’t have to look for them again... We cannot guarantee the availability of these products if you place them in your Basket to do later the purchase.

How you can add the product to the whishlist?

If you already are registered in, you will add your favourite products to the wish list, from any product card. You will be able to access there when you want!

What is my basket?

Every product that you want, you can add it to my basket to do the order.

In the product card you can find a icon which says “add to the basket”. When you will be here, you can continue buying more things or just finish with your purchase.

How can I receive the Ulanka newsletter?

If you want to be updated on the latest news and enjoy exclusive offers, sign up here!

What can I do to change my personal details?

In your personal account you can change your personal details, password and address.

Size guide

Women's shoes sizes

Find your perfect size:

  1. Draw a straight line on a sheet.
  2. Place your foot on the line and make a mark at the back of the heel and another at the end of your longest toe.
  3. Measure the distance between the two marks to get the length of your foot.
  4. Measure the distance from the longest toe to the other end by drawing a straight line between the two marks on the sheet.

Women's size chart:

Guía de Tallas
Men's shoes sizes

Find your perfect size:

  1. Draw a straight line on a sheet.
  2. Place your foot on the line and make a mark at the back of the heel and another at the end of your longest toe.
  3. Measure the distance between the two marks to get the length of your foot.
  4. Measure the distance from the longest toe to the other end by drawing a straight line between the two marks on the sheet.

Men's size chart:

Guía de Tallas


Which women brands have Ulanka?

In Ulanka will have more than 40 brands shoes for women. You can see them here.

Which men brands have Ulanka?

In the following link you can see the brands shoes for men.

Promotion ‘We love Mondays’


One Monday per month (to be determined) we offer a special promotion "We love Mondays".

To celebrate our 30th anniversary, we apply a 30% discount to one of our brands.

Promotion only available on and


  • Promo duration: Monday from 00:00:00 to 23:59:59
  • products purchased under "We love Mondays" promotion will always have a 30% discount. Changes are accepted (size, colour...). Refunds are not accepted.

If you have any doubts, you can call us on the (+34) 963 491 033.

Privacy Policy and Cookies


Purpose of data collation and storage terms

Chat and Contact forms:

  • - To respond to requests for information about the products that we offer on our web, customer service and incidents that are reported through "chat with us - Ulanka" and "contact form"
  • - The data will be retained until the user exercises their right to have the data deleted.


  • - To process users' subscriptions to the Ulanka newsletter and so enable them to be sent information, invitations to events, exclusive offers, news about trends, outfits and new season footwear.
  • - The data shall be retained until the user notifies us of their wish to unsubscribe from the newsletter service.

Ulanka influencers:

  • - At Ulanka we select those influencers that complete the corresponding participation form. The initial purpose is for the selection process. Then, those who have been selected will be contacted and their image will be posted on the Ulanka website, social networks and on store windows in cities around Spain and in London.
  • - The data will be retained until the user exercises their right to have the data deleted or under the other terms agreed if the person in question is selected as an influencer.

User registration and purchase process:

  • - To process user registration for later identification. The data from the user's account may be used to process the customer purchase process, send promotional material and related offers, as well as to conduct research and surveys and produce statistics to continuously improve our sales service and product quality.
  • - The data will be retained until the user exercises their right to have the data deleted.

Legal basis for the processing of the data:

  • - Authorization by the user
  • - Purchase agreement

Receivers of your data

Disclosure to third parties(s):

  • - Your information will not be shared with third parties, except when required to do so by law.

Exercising your rights

Access, correction, opposition, removal, automated decisions, restriction, portability:

  • - You can exercise your rights as follows:
  • - By sending an email to, providing documentation that certifies the identity of the applicant (a copy of the front side of a national ID card, or equivalent)
  • - In any case, you can request the protection of the Spanish Agency of Data Protection via its website

Replies to requests:

  • - within 1 month


Pursuant to the Royal Decree-Law 13/2012, of March 30 and Law 34/2002 on Information Society Services and Electronic Commerce, YORGA provides users with information concerning cookies and the reason for their use, and requests appropriate consent for their use.

There are different types of cookies

Depending on the entity involved:

First-party cookies: those that are sent to the user's device from a computer or domain managed by the website editor and from which the service requested by the user is provided.

Third-party cookies: those that are sent to the user's device from a computer or domain that is not managed by the website editor, but by a different entity that processes the data obtained through the cookies.

Depending on the amount of time they remain enabled on the device:

Session cookies: a type of cookie designed to collect and store data while the user accesses a website.

Persistent cookies: a type of cookie that allows data to remain on the terminal and which can be accessed and processed by the entity responsible for the cookie for a defined period of time, ranging from a few minutes to several years.

Depending on the purpose for which data obtained through cookies are processed:

Technical cookies: those that allow the user to browse a website, platform or application correctly, and to use the different options or services it may offer, such as controlling the data traffic and communication, identifying the session, accessing restricted areas, remembering the items of an order, purchasing an order, applying or registering for an event, using security features while browsing, storing content to broadcast video or sound, or sharing content through social networks.

Personalized cookies: those that allow the user to access the service by using some pre-defined general features that are set on the user's device, based on a series of criteria, such as the language and the type of browser used, the regional settings for where the service is accessed, etc.

Analytical cookies: those that allow the person responsible for them to monitor and analyse the behaviour of the users of the websites to which those cookies are linked. The information collected by this type of cookie is used to measure activity on websites, applications, or platforms and to create browsing profiles of the users of such sites, applications and platforms, in order to make improvements based on the analysis of usage data from service users.

Advertising cookies: those that allow, as efficiently as possible, the management of advertising spaces that, where applicable, the editor has included in a website, application, or platform from which the service requested is provided, in order to, for example, provide appropriate edited content or modify the frequency in which ads are displayed.

Behavioural advertising cookies: those that allow, as efficiently as possible, the management of advertising spaces that, where appropriate, the editor has included in a website, application, or platform from which the requested service is provided. These cookies store information about users’ behaviour, collected through the observation of their browsing habits, allowing a specific profile to be developed for the display of ads based on that profile.

Cookies are a tool used by web servers to store and retrieve information about visitors. They are small files stored in the user's computer to keep track of their preferences and remember them when they visit the website again. The application that we use to obtain and analyse browsing information is Google Analytics: and

This tool does not gather any personal data from users, nor the postal address from where they are connected. The cookies used by YORGA allow the storage only of statistical information, such as the number of pages visited, the language of the user, the social network where our news items are published, the number of users who visit us, the length of their visit, the browser used and the provider or type of DEVICE used, among others.

YORGA uses cookies to remember your preferences, improve the website, detect new needs and assess improvements made, in order to provide a better service to users who visit us.

Users can choose freely whether they want the cookies saved on their hard drive or not. In this regard, we would like to remind you that you can prevent cookies from being saved by setting your browser to accept or reject all cookies, by default. However, to take full advantage of all the functions of the site, we recommend that you set your browser to accept cookies, which are designed for the exclusive use of YORGA.

To prevent cookies from being saved, follow these steps on your computer (Windows Operating System):

For Mozilla Firefox:
• Select the "Tools" menu and then "Options".
• Click on the "Privacy" icon.
• Select the options you want in the "cookies" menu.

For Microsoft Internet Explorer 6.0:
• Select the "Tools" menu and then "Internet options".
• Click on the "Confidentiality" tab.
• Select the level you want using the cursor.

For Microsoft Internet Explorer 5:
• Select the "Tools" menu and then "Internet options".
• Click on the "Security" tab.
• Select "Internet" and then "Custom level".
• Select the option you want in the "cookies" section.

For Google Chrome:
• Click on the Google Chrome menu icon.
• Select Settings.
• Click on "Show advanced settings", which you will find at the bottom of the page.
• In the "Privacy" section, click on “Content settings”.
• To allow first-party and third-party cookies select the option “Allow local data to be set”. If you only want to accept first-party cookies, click on the check box next to “Block third-party cookies and site data”.

For Opera:
• Select the "File" menu and "Preferences"
• 2. Privacy.

For Safari:
• Go to "Security" in the Safari "Preferences" window.
• Look for the "Show cookies" button at the bottom of the screen and click on it. This will open a window with the list of all the cookies stored on your computer.
• Select each cookie to see more details: for example, when it was installed, which site it comes from and what it contains


1. Company details

Internet domain: (hereinafter, ULANKA or the WEBSITE)

Company name: YORGA S.A

CIF: A46048799



Phone: 961 259 700

Registration details: Commercial Register of Valencia. Registered on sheet V-27543, volume 4566, page 153, hereinafter THE COMPANY

2. Purpose

The purpose of THE WEBSITE is to sell footwear and apparel. To display the features of these items on the website, select each product individually. If you wish to contact us, you can do so:

a. by regular mail, at the address indicated above

b. by phone: 961 259 700

Access to the website is free of charge except for the costs associated with the connection of the telecommunications network supplied by the service provider contracted by THE USER. The Terms of Use aim to define the conditions in which the products displayed on the website of THE HOLDER are sold. Purchases made through the platform establish a contractual relationship, which necessarily entails its acceptance by its CLIENTS, without any restrictions or reservations, according to the General Terms and Conditions that are explained in the PURCHASING GUIDE. This agreement is established from the moment a user places an order and the payment made by them is confirmed, thus accepting what is specified in the PURCHASING GUIDE.

3. Use of the Website provides access to a wide range of information and services (hereinafter “the content”) belonging to THE COMPANY. The user is responsible for his/her own use of the website. This responsibility also extends to the records that might be required to access certain services or content. In those records, the user will be responsible for providing true and lawful information. The user undertakes to make appropriate use of the content and services that THE COMPANY offers through its website, including, but not limited to, (I) not engaging in unlawful and illegal activities or those contrary to good faith and public order; (II) not spreading content or propaganda that is racist, xenophobic, pornographic, or that supports terrorism or infringes human rights; (III) not causing damage to the software or hardware systems of THE COMPANY, its suppliers or third persons, or spreading or introducing into the network computer viruses or any other software or hardware systems that may cause the above mentioned damages; (IV) not attempting to access or make use of other users' email accounts or modify or manipulate their messages. THE COMPANY reserves the right to remove any comments and feedback that violate human dignity, or are discriminatory, xenophobic, racist, pornographic, and those that might be harmful to young people or children, public order or safety or which, in its view, are not appropriate for publication as they are not related to the purpose of the website. In any case, THE COMPANY, as the website administrator, will act promptly upon becoming aware of acts committed against professional ethics, the image and reputation of THE COMPANY, these Terms of Use or its Privacy Policy.

THE COMPANY reserves the right to deny access to this website or any part of it to any user, at any time and without prior notice.

4. Website security

THE WEBSITE uses industry-standard information security techniques, such as firewalls, log-in procedures and cryptographic mechanisms, in order to prevent unauthorized access to data. To this end, THE USER accepts that THE COMPANY obtains data for the purpose of the corresponding log-in procedures.

5. Link policy

Any linked-to websites are not controlled by THE COMPANY and THE COMPANY accepts no responsibility for the contents of any such site or any link that it may contain, nor any changes or updates made to such a website. THE COMPANY provides such links to you only as a convenience, and the inclusion of any link on the website does not mean that THE COMPANY approves that site.

6. Intellectual property rights

The website, its source code, design, structure, databases and other elements thereof (texts, graphics, images, pictures, samples and materials contained therein, industrial technologies, files, logos, colour combinations, and any element subject to protection) are protected by the intellectual and industrial property rights of YORGA S.A. THE USER is authorized to reproduce, view, print, link and/or download partial content of THE WEBSITE, solely and exclusively if ALL of the following conditions are met:

a. If such an action is compatible with the purpose of the WEBSITE.

b. If it is not used for commercial purposes that are unrelated to THE COMPANY.

c. If the contents of THE WEBSITE are not modified in any way.

d. If the graphics, pictures or images of the WEBSITE are not used, copied or distributed separately from the text or other images featured therein.

e. If information about the URL (or link) to the website where this content was taken from (or, otherwise, to is included, at all times and clearly. THE USER of THE WEBSITE must not delete, modify, evade or manipulate any protection devices or safety systems contained in the different elements thereof (graphics, images, pictures, samples and materials appearing in them, files, logos, etc.). Enabling access to the WEBSITE does not entail that THE COMPANY has transferred, transmitted or waived in any other way, wholly or partially, its intellectual or industrial property rights. The use of trademarks, trade names or any other distinctive signs is forbidden, unless specifically authorized by the legitimate owners. THE COMPANY reserves the right to modify, delete and/or update the information and elements contained in THE WEB, its configuration and/or presentation, at any time and without prior notice.

7. Limitation of liability

THE USER undertakes not to use the website and the services offered therein for unlawful activities, and to observe the present general conditions at all times, refraining from using the website in any way that may inhibit, damage or deteriorate the normal operation of the website, the property or rights of THE COMPANY, those of other users or, in general, of any third party. In particular, and without prejudice to the general obligation undertaken by THE USER in the previous section, THE USER, while using THE WEBSITES, undertakes:

• Not to introduce, store or disseminate, on or from the website, content or propaganda that is racist, xenophobic, pornographic, sexist or that supports terrorism or infringes human rights, or to act to the detriment of the right of others to privacy, honour, or self-image, or against human dignity.

• Not to introduce, store or disseminate computer viruses or any other software or hardware systems which may cause damage to the computer equipment of THE COMPANY or that of third parties.

• Not to enter, store or disseminate, on or from the website, incorrect or inexact opinions or references about the pages, the products and/or services of THE COMPANY.

THE COMPANY accepts no liability:

• For any improper use of the service.- THE USER must make an appropriate use of the service provided, and therefore, THE COMPANY accepts no liability for improper use.

• For opinions or content.- THE HOLDER is not liable, either directly or secondarily, for the opinions or content appearing in the messages.

• For any possible technical deficiencies.- The COMPANY will under no circumstances be liable for any service disruptions caused by power, network or server failures, or by the standard of provision of those services.

• For the content of third-party sites. THE COMPANY will not be liable for the information or other content included in third-party spaces or webpages that are accessible from THE WEBSITE.

THE COMPANY invests in technological devices that try to minimize the risks of non-authorized content, viruses and similar software in its information systems. However, THE USER should be aware of the need to adopt measures of their own to minimize the damages caused by such unauthorized software, viruses, Trojans and any kind of malware, thus excluding THE COMPANY from any legal liability that may arise from the existence of malware in the files of this website. Since the use of the WEBSITE may involve the processing of personal data, please read carefully our privacy policy. THE COMPANY reserves the right to modify, at any time and without prior notice, these General Terms and Conditions, as well as any Special Conditions included, by posting such changes on the website, so that all users have access to them. In the event that any provision herein is declared invalid, the remaining provisions shall remain in force and effect and will be interpreted by taking into account the will of the parties and the purpose of these conditions. THE COMPANY will not be liable if it has no actual knowledge that the activity or information that it presents or recommends is illicit or damages the property or rights of a third party; or, if it does have such knowledge, it acts diligently to delete or disable the corresponding link as soon as this is known.

8. Jurisdiction and applicable laws

These Terms of Use are governed by Spanish law. Any dispute or conflict deriving from the present general conditions will be ultimately resolved by the courts of Valencia, and the USER expressly waives his or her right to any other jurisdiction to which they might otherwise have a right.

9. General information and changes of the Terms of Use

THE COMPANY will pursue any breach of these conditions as well as any improper use of its website by taking all legal actions that it is entitled to by law. These Terms of Use may be modified in order to respond to changes in legislation, to update our procedures of collection and use of information, to include new services and to exclude others. These changes will be valid from their time of publication on the website, so it is important that you check these Terms of Use regularly in order to ensure you are aware of any changes made.

10. Third-party websites

These Terms of Use and your use of the WEBSITE (as well as all non-contractual relations arising from and related to the Terms of Use and your use of the WEBSITE) will be subject to and construed in accordance with the laws of Spain. The courts of Spain have exclusive jurisdiction to resolve any dispute that may arise from these Terms of Use.

Without prejudice to the foregoing, disputes that may arise as a result of the commercial relationship arising between the parties may be submitted to the jurisdiction of EU regulation 524/2013, which regulates extrajudicial dispute resolution, in accordance with their content.

• "Online dispute resolution in accordance with article 14.1 of (EU) Regulation 524/2013: The European Commission provides a platform for resolving disputes online, which is available via the following link:" I don’t want to miss anything! Invitations to events, exclusive offers, the latest trends and much more!

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