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De lunes a jueves de 10:00h a 18:00h y viernes de 10:00h a 14.30h.
De lunes a jueves de 10:00h a 18:00h y viernes de 10:00h a 14.30h.
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Buying at Ulanka.com is very easy. You only have to follow these steps:
*If any of our products has an IT mistake in the price (wrong price or price equal to 0 euros), we won’t serve the product with the consequent refund of the total amount purchased.
*Ulanka reserves the right to return a specific model requested and its amount in case that we run out of stock or if the product is not in perfect conditions.
You can buy from every place of the world but we only make deliveries to some countries: Austria, Germany, Belgium, Estonia, France, Netherland, Ireland, Italy, Luxembourg, Poland, Portugal and United Kingdom.
Yes, they are always the same. If there is any difference between the prices on the website and those on the labels of the items, the right price will always be the one indicated on the labels.
Sometimes we offer occasional promotions in stores, so you will only be able to find the promotional price at these stores. The same goes for exclusive online promotions: you will only find the promotional price only on the website.
Yes every price of the web has a 21% VAT.
The product won’t be yours until you don’t complete the order.
The products which are in the basket don’t be reserved. We recommend you, if you are interested in one product and it is in your wish list; don’t spend so much time to finish with the payment. It is possible that in that time the product hasn’t more stock.
If you are interested in a product but they don’t appear in your size, you have two options:
No. The process is activated and there is managed in the moment that you finish your purchase. After that, if you want to return or exchange something, we don’t give you any problems to do it. (Go to > exchange and refunds).
You have two options:
When the bank allows the payment, we send you an email with the confirmation of the purchase and the money with draws of your account.
Your credit card could be refused because of:
Austria, Germany, Belgium, Estonia, France, Netherland, Ireland, Italy, Luxembourg, Poland, Portugal and United Kingdom: Home Delivery - 9.95€.
Spain: Home delivery - 3.95€ / FREE (Orders over 45€)
Spain: Pick-up in store - FREE
Spain: Drop point - 3.95€
Actually, you can buy from any place, but we only make deliveries to the following countries:
Austria, Germany, Belgium, Estonia, France, Netherland, Ireland, Italy, Luxembourg, Poland, Portugal and United Kingdom.
Sure, if your go in your account/personal area, in the paragraph "My address" you can always add a new address. Furthermore, we have the option to erase the address which is already created.
Delivery times is between 3-5 working days approximately.
*In Sales and Promotion period, the delivery period can extend until 10 working days approximately.
If you place an order with multiple items, the shipping company may send them on different dates since the products are often sent from different warehouses.
You can do it using your email account.
We will send you an email with tracking information as soon as your order leaves our warehouse.
It is very important that you write your email address correctly to be able to track your order.
Orders to Spain and Portugal are shipped by Correos or Correos Express. International orders are shipped by SEUR.
Spain: The shipping company will make 2 delivery attempts at the address you provided. If you are not there after the second attempt, they will leave the order at the closest post office to the address you provided.
Other countries: Please contact us. (View > contact)
You can request your order from the store staff, by showing them the purchase confirmation email with the order number.
To refund the product, it is essential that you have the invoice number and the code of return.
This information you will find it in the email of confirmation when you make your order. Furthermore, in your private area in the web.
If you are in Spain, you can refund the product in any ulanka store, there you can change it or we can refund your money back.
If you are in other country of Europe can make the return of the product by postal mail in the following address:
All returns or exchanges must be made within 30 days of the e-mail confirming shipment.
Ulanka.com reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.
To return an item, you must make sure that the order meets the following requirements:
You will receive the refund in the same payment method used for the purchase within approximately 10-14 days, depending on your bank.
If you paid the shipping costs, these costs will not be refunded.
Remember that we will use the same method of payment which you used in the original transaction. You will not incur any expenses related to the refund.
You could cancel your order as long as it hasn’t been sent yet. You only have to get in touch with us by the telephone (+34)963491033. If it has already sent, we cannot do the cancellation, but you could return it, when you received it.
Yes they could. Ulanka will cancel your order as long as the product used up, when it detects any problem with the payment or if we have a problem with the delivery address. The most frequent is that we don’t have your size in the moment of your purchase.
If your order (or a part of it) is cancelled, we make you the refund in the same account that you use in the moment of the purchase.
Remember that the refund always depend from the bank or from PayPal. The process will need some days, depending of the communication between the banks.
Furthermore, if there is a typographical mistake (price, size…), in the web, the order will be cancelled, but we will inform you about the incidence.
To be registered in Ulanka.com give you a lot of advantages:
If you are not registered yet, you can register here.
It is no necessary to be registered, but we advise you to do it in the way that you make your orders easier and quickly. The process to register is easy and free!
If you are registered, it won’t be necessary that you write again your personal details , the delivery address and the invoice purchase each time that you do an online order.
When you do the delivery, it will be sent to the address that you do when you be registered, unless you give us another address.
Furthermore, you can see our web, add some articles in your purchase bag, or if you prefer you can make the delivery later. We save the articles which were in your basket, in the way that you don’t have to look for them again... We cannot guarantee the availability of these products if you place them in your Basket to do later the purchase.
If you already are registered in Ulanka.com, you will add your favourite products to the wish list, from any product card. You will be able to access there when you want!
Every product that you want, you can add it to my basket to do the order.
In the product card you can find a icon which says “add to the basket”. When you will be here, you can continue buying more things or just finish with your purchase.
If you want to be updated on the latest news and enjoy exclusive offers, sign up!
In your personal account you can change your personal details, password and address.
Find your perfect size:
Women's size chart:
Find your perfect size:
Men's size chart:
In Ulanka will have more than 40 brands shoes for women. You can see them here.
In the following link you can see the brands shoes for men.
One Monday per month (to be determined) we offer a special promotion "We love Mondays".
To celebrate our 30th anniversary, we apply a 30% discount to one of our brands.
Promotion only available on www.ulanka.com and www.ulanka.co.uk
If you have any doubts, you can call us on the (+34) 963 491 033.
Purpose of data collation and storage terms
Chat and Contact forms:
User registration and purchase process:
Legal basis for the processing of the data:
Receivers of your data
Disclosure to third parties(s):
Exercising your rights
Access, correction, opposition, removal, automated decisions, restriction, portability:
Replies to requests:
Pursuant to the Royal Decree-Law 13/2012, of March 30 and Law 34/2002 on Information Society Services and Electronic Commerce, YORGA provides users with information concerning cookies and the reason for their use, and requests appropriate consent for their use.
There are different types of cookies
Depending on the entity involved:
First-party cookies: those that are sent to the user's device from a computer or domain managed by the website editor and from which the service requested by the user is provided.
Third-party cookies: those that are sent to the user's device from a computer or domain that is not managed by the website editor, but by a different entity that processes the data obtained through the cookies.
Depending on the amount of time they remain enabled on the device:
Session cookies: a type of cookie designed to collect and store data while the user accesses a website.
Persistent cookies: a type of cookie that allows data to remain on the terminal and which can be accessed and processed by the entity responsible for the cookie for a defined period of time, ranging from a few minutes to several years.
Depending on the purpose for which data obtained through cookies are processed:
Technical cookies: those that allow the user to browse a website, platform or application correctly, and to use the different options or services it may offer, such as controlling the data traffic and communication, identifying the session, accessing restricted areas, remembering the items of an order, purchasing an order, applying or registering for an event, using security features while browsing, storing content to broadcast video or sound, or sharing content through social networks.
Personalized cookies: those that allow the user to access the service by using some pre-defined general features that are set on the user's device, based on a series of criteria, such as the language and the type of browser used, the regional settings for where the service is accessed, etc.
Analytical cookies: those that allow the person responsible for them to monitor and analyse the behaviour of the users of the websites to which those cookies are linked. The information collected by this type of cookie is used to measure activity on websites, applications, or platforms and to create browsing profiles of the users of such sites, applications and platforms, in order to make improvements based on the analysis of usage data from service users.
Advertising cookies: those that allow, as efficiently as possible, the management of advertising spaces that, where applicable, the editor has included in a website, application, or platform from which the service requested is provided, in order to, for example, provide appropriate edited content or modify the frequency in which ads are displayed.
Behavioural advertising cookies: those that allow, as efficiently as possible, the management of advertising spaces that, where appropriate, the editor has included in a website, application, or platform from which the requested service is provided. These cookies store information about users’ behaviour, collected through the observation of their browsing habits, allowing a specific profile to be developed for the display of ads based on that profile.
Cookies are a tool used by web servers to store and retrieve information about visitors. They are small files stored in the user's computer to keep track of their preferences and remember them when they visit the website again. The application that we use to obtain and analyse browsing information is Google Analytics: www.google.com/analytics/ and https://www.google.com/analytics/learn/privacy.html?hl=es
This tool does not gather any personal data from users, nor the postal address from where they are connected. The cookies used by YORGA allow the storage only of statistical information, such as the number of pages visited, the language of the user, the social network where our news items are published, the number of users who visit us, the length of their visit, the browser used and the provider or type of DEVICE used, among others.
Users can choose freely whether they want the cookies saved on their hard drive or not. In this regard, we would like to remind you that you can prevent cookies from being saved by setting your browser to accept or reject all cookies, by default. However, to take full advantage of all the functions of the site, we recommend that you set your browser to accept cookies, which are designed for the exclusive use of YORGA.
To prevent cookies from being saved, follow these steps on your computer (Windows Operating System):
For Mozilla Firefox:
• Select the "Tools" menu and then "Options".
• Click on the "Privacy" icon.
• Select the options you want in the "cookies" menu.
For Microsoft Internet Explorer 6.0:
• Select the "Tools" menu and then "Internet options".
• Click on the "Confidentiality" tab.
• Select the level you want using the cursor.
For Microsoft Internet Explorer 5:
• Select the "Tools" menu and then "Internet options".
• Click on the "Security" tab.
• Select "Internet" and then "Custom level".
• Select the option you want in the "cookies" section.
For Google Chrome:
• Click on the Google Chrome menu icon.
• Select Settings.
• Click on "Show advanced settings", which you will find at the bottom of the page.
• In the "Privacy" section, click on “Content settings”.
• To allow first-party and third-party cookies select the option “Allow local data to be set”. If you only want to accept first-party cookies, click on the check box next to “Block third-party cookies and site data”.
• Select the "File" menu and "Preferences"
• 2. Privacy.
• Go to "Security" in the Safari "Preferences" window.
• Look for the "Show cookies" button at the bottom of the screen and click on it. This will open a window with the list of all the cookies stored on your computer.
• Select each cookie to see more details: for example, when it was installed, which site it comes from and what it contains
Internet domain: www.ulanka.com (hereinafter, ULANKA or the WEBSITE)
Company name: YORGA S.A
Address: C/ CHARLES ROBERT DARWIN, 34 – 46980, PATERNA, VALENCIA
Phone: 961 259 700
Registration details: Commercial Register of Valencia. Registered on sheet V-27543, volume 4566, page 153, hereinafter THE COMPANY
The purpose of THE WEBSITE is to sell footwear and apparel. To display the features of these items on the website, select each product individually. If you wish to contact us, you can do so:
a. by regular mail, at the address indicated above
b. by phone: 961 259 700
THE COMPANY reserves the right to deny access to this website or any part of it to any user, at any time and without prior notice.
THE WEBSITE uses industry-standard information security techniques, such as firewalls, log-in procedures and cryptographic mechanisms, in order to prevent unauthorized access to data. To this end, THE USER accepts that THE COMPANY obtains data for the purpose of the corresponding log-in procedures.
Any linked-to websites are not controlled by THE COMPANY and THE COMPANY accepts no responsibility for the contents of any such site or any link that it may contain, nor any changes or updates made to such a website. THE COMPANY provides such links to you only as a convenience, and the inclusion of any link on the website does not mean that THE COMPANY approves that site.
The website www.ulanka.com, its source code, design, structure, databases and other elements thereof (texts, graphics, images, pictures, samples and materials contained therein, industrial technologies, files, logos, colour combinations, and any element subject to protection) are protected by the intellectual and industrial property rights of YORGA S.A. THE USER is authorized to reproduce, view, print, link and/or download partial content of THE WEBSITE, solely and exclusively if ALL of the following conditions are met:
a. If such an action is compatible with the purpose of the WEBSITE.
b. If it is not used for commercial purposes that are unrelated to THE COMPANY.
c. If the contents of THE WEBSITE are not modified in any way.
d. If the graphics, pictures or images of the WEBSITE are not used, copied or distributed separately from the text or other images featured therein.
e. If information about the URL (or link) to the website where this content was taken from (or, otherwise, to www.ulanka.com) is included, at all times and clearly. THE USER of THE WEBSITE must not delete, modify, evade or manipulate any protection devices or safety systems contained in the different elements thereof (graphics, images, pictures, samples and materials appearing in them, files, logos, etc.). Enabling access to the WEBSITE does not entail that THE COMPANY has transferred, transmitted or waived in any other way, wholly or partially, its intellectual or industrial property rights. The use of trademarks, trade names or any other distinctive signs is forbidden, unless specifically authorized by the legitimate owners. THE COMPANY reserves the right to modify, delete and/or update the information and elements contained in THE WEB, its configuration and/or presentation, at any time and without prior notice.
THE USER undertakes not to use the website and the services offered therein for unlawful activities, and to observe the present general conditions at all times, refraining from using the website www.ulanka.com in any way that may inhibit, damage or deteriorate the normal operation of the website, the property or rights of THE COMPANY, those of other users or, in general, of any third party. In particular, and without prejudice to the general obligation undertaken by THE USER in the previous section, THE USER, while using THE WEBSITES, undertakes:
• Not to introduce, store or disseminate, on or from the website, content or propaganda that is racist, xenophobic, pornographic, sexist or that supports terrorism or infringes human rights, or to act to the detriment of the right of others to privacy, honour, or self-image, or against human dignity.
• Not to introduce, store or disseminate computer viruses or any other software or hardware systems which may cause damage to the computer equipment of THE COMPANY or that of third parties.
• Not to enter, store or disseminate, on or from the website, incorrect or inexact opinions or references about the pages, the products and/or services of THE COMPANY.
THE COMPANY accepts no liability:
• For any improper use of the service.- THE USER must make an appropriate use of the service provided, and therefore, THE COMPANY accepts no liability for improper use.
• For opinions or content.- THE HOLDER is not liable, either directly or secondarily, for the opinions or content appearing in the messages.
• For any possible technical deficiencies.- The COMPANY will under no circumstances be liable for any service disruptions caused by power, network or server failures, or by the standard of provision of those services.
• For the content of third-party sites. THE COMPANY will not be liable for the information or other content included in third-party spaces or webpages that are accessible from THE WEBSITE.
Without prejudice to the foregoing, disputes that may arise as a result of the commercial relationship arising between the parties may be submitted to the jurisdiction of EU regulation 524/2013, which regulates extrajudicial dispute resolution, in accordance with their content.
• "Online dispute resolution in accordance with article 14.1 of (EU) Regulation 524/2013: The European Commission provides a platform for resolving disputes online, which is available via the following link: http://ec.europa.eu/consumers/odr/." I don’t want to miss anything! Invitations to events, exclusive offers, the latest trends and much more!